Shipping Policy

This Shipping Policy outlines the official shipping processing rules, order handling standards, delivery timeframes, customs liability and related logistics regulations for all orders placed on our website. This policy applies to all customers who purchase products and request delivery services through our platform. By completing order payment and confirming delivery arrangements on our website, you fully acknowledge and agree to abide by all terms specified in this Shipping Policy. We adhere to standardized, stable and transparent logistics management rules to ensure orderly processing and reliable delivery of all customer orders.
Order Processing and Shipment Arrangement
All valid and fully paid orders will enter our unified processing queue immediately after confirmation. We conduct comprehensive verification for each order, including product information, order quantity, delivery information and transaction validity, to eliminate abnormal orders and ensure the accuracy of subsequent delivery arrangements. Our operational team strictly follows standardized order processing procedures to sort, inspect, package and arrange shipment for customer orders in sequence.
Standard order processing and shipment arrangement will be completed within 1 to 3 working days after successful order payment and confirmation. All products will be carefully packaged with professional packaging materials during processing to avoid product damage, extrusion, pollution or quality problems during long-distance transportation. We maintain strict packaging quality inspection standards to ensure that all commodities are intact, clean and complete before leaving the warehouse.
Delivery Timeframe
After the order is successfully shipped out of the warehouse, the goods will be delivered via official and stable international logistics channels. The standard delivery period ranges from 6 to 12 working days. The overall delivery progress is affected by conventional logistics transit procedures, local customs clearance progress and regional delivery arrangements. The delivery timeframe we provide is a stable and conventional cycle under normal operating conditions.
Minor fluctuations in delivery time may occur due to objective factors including logistics peak periods, local regional delivery adjustments, customs inspection arrangements and other uncontrollable external conditions. We will follow up the logistics status of all orders in real time and ensure that all goods are delivered to customers in the most stable and efficient manner within the conventional delivery cycle.
Customs and Related Fee Liability
We undertake full responsibility for all tariffs, customs clearance fees and any additional logistics-related charges incurred during international transportation and customs clearance procedures. Customers are not required to bear any extra fees, handling charges or customs expenses during the entire delivery process. All cost risks arising from commodity cross-border transportation and customs declaration shall be borne by our platform.
We strictly comply with cross-border transportation and customs declaration specifications of relevant regions, and complete standardized customs declaration procedures for all delivered commodities to ensure smooth customs clearance and normal transit of orders. We will actively coordinate and handle customs inspection and declaration-related matters to avoid delivery delays caused by declaration problems.
Delivery Information Responsibility
Customers shall be solely responsible for providing accurate, complete and valid delivery address information, contact information and recipient information when placing orders. Incorrect address, incomplete information, invalid contact method or wrong recipient information provided by customers may lead to delivery failure, goods return, transit delay or order loss. We will not be responsible for any logistics abnormalities and losses caused by incorrect information provided by customers.
If customers need to modify delivery information after order submission, they must submit modification applications through the official contact channel before the order is shipped. Once the order enters the logistics transit process, delivery information cannot be modified arbitrarily to avoid affecting logistics stability and delivery efficiency.
Logistics Abnormality Handling
In case of logistics abnormalities such as transit delay, abnormal tracking information, customs inspection suspension and other unexpected situations during order delivery, our team will actively follow up with logistics service providers and customs departments to verify the specific causes of abnormalities, promote problem solving and update the latest progress in a timely manner. We will try our best to coordinate resources to reduce the impact of logistics abnormalities on customer receiving experience.
For order loss, serious damage and other major logistics problems confirmed to be caused by logistics transportation, we will provide standardized after-sales solutions in accordance with platform rules to protect customers’ legitimate consumption rights and interests.
Unsuccessful Delivery and Returned Goods
Orders that fail to be delivered successfully due to customer reasons including long-term unclaimed goods, wrong address, unsuccessful contact and personal refusal to sign for receipt will be returned by the logistics provider. For such returned orders, we will conduct unified verification and processing in accordance with platform after-sales rules. Customers shall bear the corresponding responsibility for delivery failure losses caused by personal factors.
Logistics Consultation Service
Customers who need to inquire about order processing status, shipment progress, logistics tracking information and delivery cycle problems can submit consultation demands through the official Contact Us page on our website. Our team will provide accurate inquiry results and professional problem handling guidance to ensure that customers can clearly grasp the whole process order logistics status.
Policy Update Clause
We reserve the right to adjust and optimize the Shipping Policy according to logistics channel upgrade, business development and service standard iteration. The updated policy terms will be displayed on the official website and take effect automatically. All orders placed after the policy update shall be implemented in accordance with the latest published shipping rules. Continued use of our website and shopping services means that users accept and recognize the latest shipping policy terms.

 

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